At Bosom Friends we are committed to protecting your personal data.

The details you provide will only be used by Bosom Friends. We will never swap, share or sell your details.

We protect any personal information that you share with us, and we keep it safe. We always aim to be clear with you about how we will use your data and we promise not to do anything with it that you would not reasonably expect.

In May 2018 we will be moving to an ‘opt-in’ only communication policy. This means that we will only send communications to those that have explicitly stated that they are happy for us to do so via their preferred channel (s) (post, e-mail, phone or SMS), but primarily by our website, Facebook and Twitter.

 

What is the definition of personal data?

Personal information is any information that can be used to identify you.

It can include information such as your name, date of birth, e-mail address, postal address, telephone number, as well as information relating to your health.

The type and quantity of information we collect and how we use it depends on why you are providing it. We promise that we will only gather information from you that is adequate and relevant to be used for an explicit and specific purpose.

 

Where do we obtain personal data from?

  1. When you give to us directly

We collect personal information about you when you donate, ask about our activities, share your story with us, register with us to take part in a fundraising activity, or register for Gift Aid.

We may also obtain information about you from other sources, such as if a family member or friend contacts us on your behalf, or if a fundraiser passes on your details to us.

  1. When you give to us indirectly

If you register your details for on-line fundraising with BT My Donate then this organisation will share your data with the charity. We use this data to contact you to acknowledge your gift and to see if we can offer any support or guidance.

Whenever you provide personal data you should check their Privacy Policy to understand fully how that organisation will process your data.

  1. Social Media

We will only contact you through social media sites such as Facebook or Twitter, if your privacy settings give us access to your contact details.

 

How do we use your information?

We use your personal information to provide you with the information, support, services, or products you have specifically asked for e.g. information about fundraising activities, socials etc.

We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.

We use your information for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies.

We use your personal information to claim Gift Aid on your donations.

We may use your personal information to look into, and respond to, complaints or other issues

We will use your bank account details to process a donation you have made to us through BT MyDonate

We will also use your personal data to claim gift aid (if applicable)

 

Who do we share your information with?

We will not share or sell your personal data with any third parties.

Third party organisations who collect data on our behalf

We work with a few external organisations who collect data on our behalf. These include, but are not limited to:

BT My Donate

We have given this organisation permission to collect data on our behalf and, unless you specify otherwise, they will share that data with us.

 

How can you ask the charity to stop using your personal data?

You have the right to withdraw consent for us to contact you at any time.

You are not required to provide personal data to us. However, your failure to do so may affect your ability to provide the services you request.  For example, we are unable to receive a donation from you if you do not provide us with your payment information.

Whenever we send you information in the post or in an e-mail, we will always include a simple and clear way to unsubscribe for future mailings.

If at any time you wish to withdraw your consent and tell us not to contact you then please contact a member of the Bosom Friends team:

By e – mail: info@BosomFriendsBradford.org

We will endeavour to make sure that your preferences are updated as soon as possible and within a maximum of 72 hours.

  

How can I update or correct the personal data that the charity has from me?

You can contact us at any time to update the personal details that we have on our database – in fact, that would be a great help to us.

You can also contact us at any time to inform us if you would like to change your contact preferences (post, e-mail, phone or SMS) or to change what information you would like to receive from us e.g. fundraising information, socials or other events.

If at any time you wish to amend your details, please contact a member of the Bosom Friends team.

Email info@BosomFriendsBradford.org

We will endeavour to make sure that your preferences are updated as soon as possible and within a maximum of 72 hours.

 

Your rights

You will always have control over your personal data. You have the right to request information about the data we hold on you at any time for free. We promise to provide access to that data within 1 month of your request.

You have the right to correct your data and update your preferences at any time

You have the right to have your data erased at any time.

You have a right to ask us to stop processing your personal data at any time.

If at any time you wish to withdraw your consent and tell us not to contact you then please contact a member of the Bosom Friends team:

By e – mail: info@BosomFriendsBradford.org

 

How often will my preferences be refreshed?

We will not pester you but we do want to make sure that we keep your information up to date.

You can help us to keep the details we have for you up to date by informing us if you move house or change your e-mail or phone number.

 

Who do I speak to if I have a question regarding the use of my data?

If you have any questions or queries about any aspect of how we store, update and use your personal data then we would be more than happy to talk to you. The most appropriate people to talk to within the charity are the members of the Bosom Friends committee, or By e – mailinfo@BosomFriendsBradford.org

 

How does the charity keep your data safe and who has access to it?

Everyone who handles your data has a responsibility to protect it in accordance with the law. The charity has a comprehensive Data and Procedure Management policy in place to ensure that staff members are aware of the regulations surrounding the use of personal data. All volunteers who have access to your data will be fully trained.

Password access and the appropriate firewalls are in place to ensure that only those with permission can access your data.

 

How will I know if you make changes to this Privacy policy?

When we make changes to this privacy policy we will make an announcement in the News section of our website.

 

Cookies and privacy

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.